Expeditions
Shipping your package
Packages are generally dispatched within 2 days of receipt of payment. They are shipped via Colissimo and other carriers with a tracking number and delivered with signature. Parcels can also be sent via Colissimo and other carriers and delivered against signature. Whatever delivery method you choose, we send you a link to track your package online.
Shipping costs include preparation and packaging costs as well as postage. The preparation costs are fixed, while the transport costs vary according to the total weight of the package. We recommend that you consolidate all of your items into one order. We cannot combine two orders placed separately and shipping charges apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items.
Box sizes are appropriate and your items are properly protected.
Returns
The return conditions are valid for 15 days.
Your order arrives broken, damaged, etc... VINETUN bears the return shipping costs. Packages must be returned in their original box with a tracking number. If the box is in an unimaginable condition, replacement packaging may be sent to you. When we talk about broken or damaged, we are talking about wine bottles sold by VINETUN.
If it is an order error on your part, duplicates or otherwise, the return shipping costs are the responsibility of the buyer. Packages must be returned in their original box with a tracking number.